During the first months of studying at University, I often asked myself whether I should find a part-time job in Karlsruhe, the city where I am studying. I constantly drove back to Ulm, where I’m from, to work at my old mini-job, which made adjusting in Karlsruhe complex. However, this was to change with my new working student job.

I began my search by writing down a few criteria, points, and questions that were the most important to me. Is the workplace easily accessible via public transport? Is the working atmosphere hierarchical or more familiar? Would I learn skills at this job needed for my future? Does the employer allow me to work from home, since I travel home often? Am I able to improve my English language skills at this job? 

I applied for various jobs that fit my criteria. Then came the first invitation from Zenkit.

Due to the circumstances of the pandemic, I had a telephone interview. This was challenging to me since my previous interviews were always conducted face-to-face, and I couldn’t gauge how to leave a lasting impression via telephone interview. 

Despite the circumstances, I was soon notified that I had received the job. Following that, I received very good onboarding in my area of responsibility, my tasks, and to the team in general. I have now been working at Zenkit in the Customer Service department for almost two years.

In my job I help and advise interested parties and customers with all product inquiries. I try to process and solve customer problems independently as best I can. In this way, our users are always informed and can carry out their work with our products in the best possible way.

By working in customer service, I was able to expand my knowledge and skills in the area of customer service and customer contact. Since I have many inquiries in English, I was also able to expand my vocabulary in the area of technical and business English.

In addition to my regular tasks and duties, I maintain the Reddit page for Zenkit. There I advise, help, and discuss with customers and other Reddit users who are interested in Zenkit.

Since I work at home and remotely most of the time, I can’t tell you much about working in the office. However, sometimes there is cake, for which, of course, I make an exception to my usual routine and come to work at the office. Even though I’m not in the office that much, I enjoy the camaraderie-feel when working in the small community at Zenkit. Everyone is friendly, always courteous, and helpful.

Does the work help me with my studies? Yes, it does. The insight into IT and, to some extent, business activities, are very relevant both in my degree program and outside my studies.

Personally, I am happy with my choice. The fact that Zenkit has more of a startup atmosphere makes it more pleasant and direct in my opinion. This makes it easier for me as a working student to take a step into the working world.

If you’re interested in working at Zenkit, we’ve got spots open! Send an email to jobs@zenkit.com for more info

The post Internship Insight: Customer Service appeared first on Zenkit.

As a growing company, we’re always on the lookout for talent. With plenty of room to gain hands-on work experience, our door is open to students and graduates alike. To give you a glimpse of the variety of jobs needed to make your favorite project management tool sparkle, we had a chat with our product management intern on his experience working at Zenkit.

Name: Alex

Role: Product Management (Hypernotes)

Explain what a product manager is. What kind of tasks do product managers typically handle?
As a product manager you are the contact person between the product and the different departments in the company. I mainly focused on online marketing and PR tasks during my internship, but the beauty of product management in combination with a small company is that you will get a look into a lot of different areas.

Tell us one thing you found challenging during your internship.
I was working on various tasks from day one. Within the first month, I was responsible for various projects. For example, creating and handling the social media accounts for Hypernotes.

Tell us at least two things you have learned while working at Zenkit.

1. 1. How to effectively handle online marketing strategies without spending a ton of money on ads.
   2. How the release of a new product is handled internally.

What brought you to this role?
I was searching for internship opportunities and uploaded my resume to the website Cyberforum. Zenkit reached out and scouted me for the position.  

When you’re not working, what are you doing?
Different things: Playing online games with friends, following Esports leagues, and enjoying time with the family.

If you could have one superpower, what would it be?
Teleportation, because walking is boring.

What is your next step?
Finishing my bachelor’s degree. I start writing my thesis next semester.

Cheers, Alex. We wish you all the best!

If you’re interested in working on Zenkit, we’ve got spots open! Send an email to jobs@zenkit.com for more info

The post Internship Insight: Q&A with Alex appeared first on Zenkit.