{"id":82423,"date":"2022-08-31T10:07:12","date_gmt":"2022-08-31T08:07:12","guid":{"rendered":"https:\/\/zenkit.com\/?p=82423"},"modified":"2023-07-24T13:03:31","modified_gmt":"2023-07-24T11:03:31","slug":"4-metrics-you-should-track-for-better-hybrid-work-productivity","status":"publish","type":"post","link":"https:\/\/zenkit.com\/en\/blog\/4-metrics-you-should-track-for-better-hybrid-work-productivity\/","title":{"rendered":"4 Metrics You Should Track for Better Hybrid Work Productivity"},"content":{"rendered":"

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During the COVID-19 pandemic, there was an underlying sense that things would go back to normal. After lockdown measures eased, however, many companies have realized how we work has changed. Some businesses still require their employees to show up at the office. Others are exploring a hybrid work model that balances working from home and working from a traditional office.<\/strong><\/p>\n

Working from home comes with benefits like high job satisfaction and employee morale. On the other hand, managerial oversight is a challenge. The hybrid work model combines the flexibility of a remote environment with the cultural benefits of an on-site environment. As you explore hybrid models, you need to ensure that the staff will be as productive at home<\/a> as they would be in the physical office.<\/strong><\/p>\n

Productivity metrics track and measure how efficiently employees are performing their tasks. Organizations using the hybrid work model require new measures to understand employee performance in the new environment.<\/strong><\/p>\n

This post will look at four metrics you should monitor for better hybrid work productivity.<\/strong><\/span><\/p>\n

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Improve Hybrid Work Productivity<\/strong><\/h2>\n
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Productivity metrics should be tracked in order to improve your team’s hybrid workflow.<\/figcaption><\/figure>\n

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1. Employee Engagement<\/strong><\/h3>\n

Many employees may prefer a remote or hybrid workplace model, but there is a danger that they may become isolated. Employee isolation can hurt engagement and performance. Employee engagement refers to the level of enthusiasm and dedication workers feel toward their job. The more employees are engaged, the more they are productive.<\/span><\/p>\n

Measuring employee engagement is challenging, more so in a remote or hybrid environment. A manager might be able to pick up body language cues from office workers. However, in virtual settings, visual cues are limited and subject to misunderstanding. A team member that inconsistently attends or participates in meetings isn\u2019t necessarily disengaged. They could have internet connectivity problems.\u00a0<\/span><\/p>\n

There are several tools you could use to measure employee engagement.<\/span> Employee pulse surveys<\/span><\/a> are a great example. Combined with emails or newsletters, they tell you how employees feel about a given issue without being overwhelmed. A carefully crafted pulse survey can provide staff feedback on management style, work\/life balance, company culture, etc.\u00a0\u00a0<\/span><\/p>\n

Other tools that measure employee engagement are absenteeism and the eNPS (employee net promoter score). A day off every month isn\u2019t a cause for concern, but high absenteeism points to low employee engagement.\u00a0<\/span><\/p>\n

The eNPS lets you know how likely the staff will brag about the company to others. Employees rate the survey question on a scale of 0-10, with 0 being least likely and 10 being most likely. To get your eNPS score, subtract the percentage of promoters from the percentage of detractors.<\/span><\/p>\n

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The eNPS is a great way to get a general insight into how employees feel about their workplace.<\/figcaption><\/figure>\n

\u00a0<\/span>Source<\/span><\/a><\/p>\n

Employees who give a rating of 0-6 are called detractors – they\u2019re most likely to talk negatively about the organization. Employees who give a rating of 9 and 10 are promoters. These are most likely to advocate for the company. The goal is to have more promoters than detractors. A high net promoter score indicates high employee engagement.<\/span><\/p>\n

While the eNPS gives you a quantitative score, it doesn\u2019t provide insight into the organization\u2019s strengths or weaknesses. Therefore, add an anonymous comment section asking survey respondents to explain their scores.<\/span><\/p>\n

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2. Ratio of Planned to Completed Work\u00a0<\/strong><\/h3>\n

One of the best ways to gauge employee productivity is by measuring how much work gets done. The planned-to-completed work metric calculates the percentage of assigned work employees finish. It provides insights into your staff\u2019s capacity to get things done.<\/span><\/p>\n

To calculate your ratio, divide the number of completed tasks by the number of assigned tasks and multiply by 100.<\/span><\/p>\n

Let\u2019s say your call centre agents have a goal of 20 cold call sales per week. One agent manages five cold call sales and another completes 18 sales. The planned-to-work completed ratio for the first employee is 25% and 85% for the second. Armed with this information, you can investigate what\u2019s preventing the first employee from meeting their goal.\u00a0<\/span><\/p>\n

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The planned-to-completed work metric calculates the percentage of assigned work employees finish.<\/figcaption><\/figure>\n

Perhaps they take a while to search for the contact details of companies that don\u2019t have <\/span>business citations<\/span><\/a>. Or maybe they\u2019re overwhelmed with their workload.\u00a0<\/span><\/p>\n

Tasks go unfinished for various reasons. Tracking performance over time allows you to see if drops in performance are isolated or sustained events. With this data, managers can deploy appropriate countermeasures.<\/span><\/p>\n

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3. Goal-Focused Management<\/strong><\/h3>\n

In the hybrid work environment, the focus on outputs should give way to a focus on outcomes. For example, instead of focusing on the number of hours worked, focus on time to market.\u00a0<\/span><\/p>\n

Having a \u201cbutts in seats\u201d mentality is outdated. For one, hybrid and remote workers don\u2019t have long stretches of uninterrupted work <\/span>time<\/span><\/a>. This mentality can also have detrimental effects on hybrid work productivity. It can make remote employees feel you don\u2019t trust them to manage their time and that time matters more than results. You risk staff being physically present but mentally or emotionally absent, causing engagement and work quality to drop.<\/span><\/p>\n

Goal-focused management allows you to measure how an employee\u2019s output contributes to the company\u2019s goals. For this, you must have SMART goals in place. SMART stands for Specific, Measurable, Achievable, Realistic, and Time-bound.<\/span> SMART goals<\/span><\/a> focus your efforts on meeting the objective.<\/span><\/p>\n

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Using SMART goal setting, you’ll be able to concentrate on hitting your targets with greater efficiency.<\/figcaption><\/figure>\n

For example, a SMART goal for a sales department would read like this: Send 500 product demo emails this week using the sales outreach technology. The goal is specific (product demo emails), measurable (500), achievable (sales outreach technology), realistic, and time-bound (one week).<\/span><\/p>\n

Measuring goals this way makes it easy to track <\/span>team productivity<\/span><\/a>, identify problem sources, and provide support as needed.<\/span><\/p>\n\r\n